Terms & Conditions
Effective date: 1 September 2026
1. About us and these terms
These terms and conditions govern the supply of services by STEK SOLUTIONS LTD ("we", "us", "our"), a company registered in England and Wales with company number 17207754, whose registered office is at Templefields House, Flat 133 River Way, Harlow, Essex, United Kingdom, CM20 2GP. You can contact us at info@steksolutions.net.
These terms apply exclusively to business customers. Our services are supplied strictly business-to-business (B2B), and consumer cancellation rights under consumer protection legislation do not apply.
2. Definitions
3. Scope of services
We offer services including software development, web development, mobile applications, cloud solutions, IT consulting, system integration, and e-commerce fulfilment support.
The precise scope of each engagement will be defined in a written Proposal or Statement of Work, which takes precedence over any general website descriptions. Our website content is purely indicative and does not constitute a legally binding offer.
4. Quotations and proposals
Quotations are valid for 30 days unless otherwise stated. They are based entirely on the information supplied by the Client at the time. A binding contract is formed only upon our written acceptance of a signed Proposal or the Client's written acceptance of our Quotation.
5. Fees, prices and currency
All prices are quoted in Pounds Sterling (GBP) and are exclusive of Value Added Tax (VAT), which will be added at the prevailing rate where applicable.
Third-party costs—such as software licences, hosting environments, app-store fees, and carrier charges—are passed through and remain the Client's responsibility unless expressly included in the Proposal. We reserve the right to revise our prices if the scope of work changes.
6. Invoicing and payment stages
Payment structures follow typical milestone stages (e.g., a deposit on order, staged payments against agreed milestones, and a final balance on delivery, or monthly in arrears for retained work).
Payment terms are 14 days from the date of invoice unless agreed otherwise in writing. Payments will be requested by pay link issued through our payment processing partner. We reserve the right to claim statutory interest and compensation for debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue accounts, and we may suspend work until full payment is received.
7. Project delivery, timelines and acceptance
Any timelines or delivery dates provided are estimates and depend heavily on the Client's timely cooperation.
Following delivery, there will be a defined acceptance-testing window. After this period, the Deliverables will be deemed accepted. We will provide a defect-correction period for any work that demonstrably fails to conform to the agreed specification.
8. Change control / variations
Any changes to the agreed scope of work must be mutually agreed upon in writing. Such variations may impact both the Fees and the estimated timelines.
9. Client responsibilities
The Client is responsible for:
- Providing timely and accurate information, content, credentials, systems access, and approvals.
- Nominating a primary, authorized decision-maker for the engagement.
- Ensuring it owns or holds appropriate licences for any materials, data, or media it supplies to us.
- Maintaining its own data backups and complying with all applicable laws in its operations.
We are not responsible for delays or failures resulting from the Client's failure to meet these responsibilities.
10. Third-party services and hosting
We may integrate or rely upon third-party platforms, APIs, and hosting providers. These are subject to their own respective terms of service. We cannot be held liable for their availability, subsequent changes, or sudden failures.
11. Cancellation, suspension and refunds
Either party may cancel the engagement by giving written notice. The Client remains liable to pay for all work performed and all non-recoverable third-party costs incurred up to the date of cancellation.
Deposits are generally non-refundable once work has commenced. We will provide a fair refund of any unused, prepaid amounts only if no associated work has been undertaken. We may suspend services immediately for non-payment or material breach of these terms.
12. Term and termination
Either party may terminate the contract for a material breach that remains unremedied 14 days after written notice is provided. Termination is immediate upon either party's insolvency, liquidation, or administration.
Upon termination, all outstanding sums become immediately payable, and both parties must return or destroy the other's Confidential Information.
13. Intellectual property
We retain all rights in our pre-existing materials, tools, frameworks, and know-how, granting the Client a non-exclusive licence to use them only as incorporated within the final Deliverables.
Intellectual property in bespoke Deliverables transfers to the Client only upon full and final payment of all sums due. Third-party components and open-source software remain subject to their respective original licences. We reserve the right to reference the engagement in our portfolio unless the Client explicitly requests otherwise in writing.
14. Confidentiality
Both parties agree to maintain strict confidentiality regarding the other's Confidential Information. Disclosures are only permitted to employees or advisors who strictly need to know, or where required by law. These obligations survive termination of the contract.
15. Data protection
Each party agrees to comply with applicable UK data protection law. Where we process personal data on the Client's behalf, we do so exclusively as a processor under a written data processing agreement. For details on how we handle personal data as a controller, please review our Privacy Policy.
16. Warranties and disclaimers
We warrant that our Services will be performed with reasonable skill and care by suitably qualified personnel. However, we do not warrant that any software or system will be entirely error-free, uninterrupted, or immune to unauthorized access. All other warranties, conditions, or terms implied by statute or common law are excluded to the fullest extent permitted by law.
17. Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
Otherwise, we exclude all liability for loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss or corruption of data, and any indirect or consequential losses. Our total aggregate liability for all claims arising under or in connection with the contract is strictly capped at the total Fees paid by the Client in the twelve months immediately preceding the claim.
18. E-Commerce Fulfilment Services
Where advertised, E-Commerce Fulfilment is an optional add-on service available to existing clients only.
Charges for this service are set out in an individual written Quotation and typically include storage fees, per-order pick-and-pack rates, packaging materials, carrier/shipping charges, and returns handling fees. Any carrier surcharges are passed through to the Client.
The Client is responsible for supplying accurate product data, providing lawful and properly packaged goods, maintaining adequate stock levels, and ensuring no prohibited or restricted items are supplied. Goods are stored entirely at the Client's risk, and the Client must maintain its own comprehensive insurance for all stock. Delivery timescales are governed by the chosen carrier and are estimates, not guarantees.
Title to the stock remains with the Client; however, we hold a general lien over all stock for any unpaid sums. Cancellation of the fulfilment service requires a written notice period, and the Client is obligated to arrange the collection of all remaining stock within a stated timeframe, with ongoing storage charges applying until collection is complete.
19. Plugins, Extensions and Other Digital Products
This section governs the sale of plugins, extensions, and other digital products through our website Shop. These terms sit alongside and are incorporated into our general Terms & Conditions, and should be read together with our Returns, Refunds & Licence Policy.
All licences sold through the Shop are one-off, perpetual, non-exclusive, and non-transferable, and are limited to the specific number of stores or domains in your purchased tier (e.g., single store, 5 stores, or agency/unlimited where offered). Your purchase includes 12 months of updates and email support from the date of delivery. The software will continue to function perpetually after 12 months; however, further updates and support are not included beyond that initial period unless renewed.
All prices are quoted in Pounds Sterling (GBP) and are exclusive of Value Added Tax (VAT), which will be added at the prevailing rate where applicable. Payment is taken via a secure pay-by-link issued by our payment provider. We do not process or store any payment card details directly on this website. The licence key and product files are issued only once full payment has cleared.
Upon cleared payment, your licence key, plugin files, and installation instructions will be emailed to you. Delivery is normally completed within 24 hours during UK business hours. Because our products are digital goods that are delivered and accessible immediately upon issue of the licence key, orders are strictly non-refundable once the digital delivery has taken place, except in cases of non-delivery or a material unresolved defect.
The supported platform versions (e.g., Shopify, WordPress/WooCommerce) and technical requirements are clearly listed on each product page and must be met by your environment. We reserve the right to immediately cancel and revoke a licence key without refund in cases of material breach, including but not limited to unauthorized redistribution, sharing keys, activating the plugin on more stores than your purchased tier allows, or initiating a chargeback or payment reversal.
20. Force majeure
Neither party shall be liable for any failure or delay in performing its obligations if such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to acts of God, industrial disputes, or systemic internet failures.
21. Assignment and subcontracting
We may subcontract parts of the Services to qualified third parties, though we remain primarily responsible for the overall delivery of the Services. The Client may not assign the contract without our prior written consent.
22. Entire agreement, severance, waiver, no partnership, and no third-party rights
These terms and the applicable Proposal constitute the entire agreement between the parties. If any provision is deemed invalid, the remainder shall stay in force. A failure to enforce a right is not a waiver. Nothing creates a partnership or agency relationship. The Contracts (Rights of Third Parties) Act 1999 does not apply.
23. Notices
Any notices must be given in writing and sent to the registered office or primary company email address of the respective party. Notices sent by email are deemed received the next business day.
24. Complaints
We aim to deliver the highest standard of service. If you have a complaint, please raise it in writing to our primary email address. We are committed to responding promptly and attempting to resolve any issues amicably.
25. Governing law and jurisdiction
These terms, the contract, and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to first attempt good-faith resolution of any dispute and, failing that, submit to the exclusive jurisdiction of the courts of England and Wales.